Shipping Policy

General Shipping Conditions

Amazon Struthio is committed to providing an efficient and cost-effective delivery service to its customers. The shipping policy below describes the conditions under which free shipping is offered, as well as the geographic areas covered by these conditions.

Free shipping

Shipping will be free under the following conditions:

• Locations Covered

  • Sao Paulo: Capital and interior
  • Southeast Region: Capitals and interior
  • Southern Region: Capitals and interior
  • Central-West, North and Northeast Region: Capitals and interior

  Condition for Free Shipping

  • General Rule: Free shipping for orders with a total value above R$140.00.
  • Exception: For purchases in Amapá, Acre, Roraima and Pará, Sergipe, the minimum amount to obtain free shipping is R$400.00.

Important Considerations :

• Eligibility : Free shipping policy applies exclusively to items sold and fulfilled by Amazon Struthio.

• Order Value : The value considered for applying free shipping is the total order after applying all campaign discounts and promotional coupons, and before adding shipping costs .

• Shipping Calculation : For orders under R$140.00, the shipping cost will be calculated based on the delivery address and the weight and size of the items.

• Address Error : In the event of an error in the address provided (incomplete address or unknown recipient), after the order is returned, the postage cost for resending will be charged. Alternatively, the order amount may be refunded, excluding shipping costs.

Shipping Policy Changes :

Amazon Struthio reserves the right to change its shipping policy at any time without notice. However, orders placed prior to any changes will be honored at the shipping terms in effect at the time of purchase.

Questions and Support :

For specific questions about shipping policy or to obtain more information about the status of your delivery, please contact our customer service.